Packages
Essential Support
- 24/7 Email automation response support
- Dedicated Business Hour Agent/Email Support
- Prompt responses to customer inquiries via email.
- Business Hours Phone Support:Telephone assistance during standard business hours.
- Basic Knowledge Base Access: Access to a basic online knowledge base for self-service.
- Monthly Performance Reports:Regular reports outlining key support metrics.
Plus Support
- 24/7 automated Email and Chat Support (set hours for agent support)
- Immediate responses via email and chat around the clock.
- Extended Phone Support: Extended hours for phone support, including weekends.
- Priority Ticket Handling: Faster resolution with priority ticket handling.
- Advanced Knowledge Base Access: Access to an extensive knowledge base with video tutorials.
- Quarterly Performance Reviews: In-depth performance reviews with actionable insights.
Premium Support
- 24/7 Email, Chat, and Phone Support
- Uninterrupted access to support channels.
- Dedicated Account Manager: A designated account manager for personalized service.
- VIP Ticket Handling: Expedited handling of support tickets with top priority.
- Custom Knowledge Base Integration: A tailored knowledge base integrated into your systems.
- Bi-Monthly Performance Reviews: Regular, detailed performance reviews with strategic recommendations.
- Emergency Response Plan: Customized plan for handling urgent issues.
Additional Services (Add-ons)
- Online Training- Onsite (if applicable)
- Tailored training sessions for your team.
- Customer Satisfaction Surveys: Periodic surveys to gauge customer satisfaction.
- Social Media Monitoring (compliance): Monitoring and responding to customer queries on social media.
- Translators: Document translation/services
- Customization: All packages can be further customized based on specific client needs.
